Last updated: September 7, 2026
You can cancel at any time from your account page — choose “Manage payment, upgrade or cancel”. Your plan stays active until the end of the month you already paid for, and you will not be billed again after that. No cancellation fees.
If something isn't right, email ken@atgsolutions.tech within 14 days of a charge and we will refund that month in full, provided no substantial custom work has already been delivered in that billing period. Outside that window, plans are non-refundable for the current month but you can cancel to stop future charges.
Deposits on custom build work cover time already scheduled and are non-refundable once work has started. If work has not started, the deposit is fully refundable. Anything else is handled case by case — we would rather sort out a problem than keep money you feel you shouldn't have paid.
Contact us and we will refund an accidental duplicate or incorrect charge in full, no questions asked.
Refunds go back to the original card through Stripe. Once we approve a refund it is usually issued within 2 business days and appears on your statement within 5–10 business days, depending on your bank.
Email ken@atgsolutions.tech or call (844) 826-1282. ATG Solutions, 3230 Martin Luther King Blvd #1036, New Bern, NC 28562, United States.